Delivery Information

Shippings:

Shipping costs are based on the method of shipping selected: Flat Way & Free Shipping.

Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.  All shipments require signature on delivery.  As soon as the package is shipped you will receive an email containing your Tracking Number.

A tracking number from our courier will be assigned to each shipment.  

Once your order is confirmed, you will receive an e-mail with the tracking number and a link to track your packages.

You can also access this information on the Website under your "My Account" tab.

Orders are typically delivered within 5-10 business days from the moment the order confirmation e-mail is sent.

Please note that the above general time frames do not pertain to Pre Ordered and/or Personalized Products.  Such items will not generally be available when an order is placed.  We will deliver such products as noted on the product page where the product is displayed on our Website.

Once the package is shipped, you will receive a confirmation e-mail with the tracking number of the courier.

All shipments require an adult signature upon delivery.

Returns:

Products purchased through the site may be returned, within 30 days from the date of the shipping confirmation, except for definetively Personalized Products, which are non-returnable. Returns must comply with the requirements set forth in our Terms of Sale. 

The Products must be returned: (i) in their original condition with all tags still attached, including but not limited to, all identification tags, security tags and authenticity cards; (ii) in their original packaging; (iii) complete with all of their parts and accessories; (iv) with the original proof of purchase; and (v) from locations within the United States. Incomplete, damaged, worn or altered items will not be accepted. Further, in the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return. We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products. 

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This may take up to 10 business days. If the package/product is eligible for return and meets the return requirements, then we will issue you a refund to the same credit card or other payment method used for the original purchase. 

You will receive a confirmation e-mail as soon as we have authorized the refund.

The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.